!We bought a Samsung refrigerator and the freezer portion does not work -- ice cream was slushy, frozen pizza was pliable, etc. Every comment I have read on here is true to my experience. Been calling since Dec 2016 for the Samsung washer and can't get no answer. I think she should video this and put it on the internet for all to see. I am writing to let you know how very disappointed I am in your product my kids bought me a new washer and dryer for Christmas in December 2011 which is only five and a half years ago we have a small family so I feel this washer should have lasted a little longer than it did well it broke and my husband is looking all over for this part I cannot get it he was told by Sears that Samsung does not make the part anymore we should buy a new product is this what happens with your products they break and you can't fix them do you have any resolution for this problem either a comparable part or compensation for a new washer the part number that was discontinued is DC 92- 00 30 1 J the model number of the washer is WF220ANW/XAA please give me an answer either way my email is [email protected] thank you William Brennan. Speak to a business banking specialist today, and get help on treasury management, commercial checking & savings, international services and more. I've talked to their "Supervisors" if that's what you'd even consider them and they've said they'd forward me internally to their "Exchange & Refund Dept". I spoke to Kenan about an issue with my phone that nobody in the local Sprint store could fix. than that but I didn't have the physical purchase reciet. Customer Service 800 Phone Number: 1-800-726-7864. I comply once again sending her serial number here is her response "Thank you for providing me with the serial number. The reps I have talked to have been very nice. When I sent the original unit in for repair for the 3rd time, I also reported and filed a consumer complaint with the North Carolina Attorney General, who sent out a notice to Samsung. Then, reinstated it when my husband called to find out what was happening with the repair, and now, after waiting another week for the part they ordered to arrive so we could finally have the dryer repaired, the repair company called to say the part came in damaged and we have to wait yet ANOTHER week. If they aren't able to understand what you're explaining your phone is doing, then they shouldn't be selling your product. This is the poorest customer service I have ever received. Please share your ZIP Code to find a nearby Best Buy location. I have a dryer brand new it doesn't dry the clothes properly. 1 month after I got it I was having update issues. I am ready to join all of you in a class action against Samsung. I kept telling them I am looking at my receipt and it was purchased in mid December '14. Better Business Bureau perhaps. I really like the language conversion feature as will be visiting Europe shortly and figure we will have fun "talking" and translating with the locals. Which they STILL have not sent. TV person to fix a washer??!! Samsung should be shut down! The Samsung refrigerator we bought is a nightmare. Customer service was no help at all even under warranty. Reach out on social media or see what other Samsung owners have to say. They also should make sure of your customer service number before giving to customers as I was give a wrong number & had to research it myself to have my problem fixed by your wonderful tech service. Where do I go from here....throw out a 7 year old refrigerator because Samsung will not stand behind it???? "PLEASE FILE YOUR COMPLAINT WITH FEDERAL TRADE COMMISSION". Samsung is not honoring its warranty on the Galaxy S II. By continuing to browse or use this site, you are agreeing to our use of cookies. Today is December 10 and I am still trying to get my TV replaced. I'll send copy to "BBB". Finally my son was able to speak with Manager to request Repair it or Replace this ONE DAY old Defective Refrigerator. If you have a question about item pricing, please contact customer service below. They are very good with "I don't know", "I'm very sorry", "We will call you back in 2-3 business days", in which they NEVER do. What kind of company is this. I totally agree with everyone. Called back today, got directions from a Samsung customer service rep telling us to now send in all documentation,before any decision can be made. Copyright© 1995-2021 SAMSUNG All Rights Reserved. I followed the instructions on the in the email. I'll just go buy an Apple ipad!! Now, 6 months after replacement, the lettering is fading again. After first REPEATEDLY stating I'm hearing impaired and getting told continually I'll have to call in over my Samsung TV model UN65JU670DFXZA I purchased less than a year ago. Of all the times on Thanksgiving!! Grabbed about 15 bath towels to begin absorbing the water, called a neighbor to bring a shop vac to help remove the water I could not get absorbed.I have damage to my garage ceiling, I am concerned about mold in the insulation.I called Samsung. I just got an email back saying they didn't have it!!! This is a very uncaring company. Give us a call 1-800-SAMSUNG (1-800-726-7864) Mobile Support 8 AM - 12 AM EST 7 days a week me and my wife purchased a samsung 57 inch hi def 1080p L E D television 3 YRS ago a week after purchase the board in front of the TV went bad then last year the main board went bad then two months ago it was repaired again two days ago it broke down again this was was a very expensive tv i will never buy there junk again im done i recommend to any one if you by anything but this junk this tv is now going in the trash being fixed 4 times is enough. Three years lather the washer will not spin water out of the cloths. Their 'vision' includes strategic approaches, creativity, partnership and talent as their top 4 goals. Of course speaking to the same representative is out of the question, so the next representative informed me that my phone will not be replaced. Here are some common contacts: Mayor Jim Strickland: mayor@memphistn.gov… Thank You! Woohoo! Well, after numberous (minimum 10 times) of speaking to many representatives, and countless hours, my cell phone has been rendered useless. I DID NOT DROP OR BANG IN ANY WAY. They say it was never entered, they have no way of tracking my order BLAH BLAH BLAH. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. , our Samsung representative, wants to know about you so they can assist you better. I really hate that along with all of you I am having so many problems and having to sever ties with Samsung. Called Samsung and they are absolutely worthless. I know they do not care but if enough people boycott them and pass on the word about their service maybe just maybe we might get their attention. Christopher Kim. That how they take your money...Samsung is a rip off!!!!!!!!!!!!! Called cricket...all I got told was.."you have no insurance tough luck bye" and they hung up. I just called the Executive Customer Relations and she said she can't help me because this is a .com order and to go back to the same people at cust svc I have already spoken with a dozen times. This is ridiculous to ask for this payment since it is still under warranty. Customer service refused to replace this lemon even before warranty expired. Refused to honor the 1 yrs. Why, you ask? I fought, to no avail to try to get someone to fix it sooner. The washer - 3 service calls under manufacturers warranty, and have made my 1st call under the 5-year extended warranty that I'm glad that I purchased. What should I do next ???? It has spent exactly one FULL month in warranty repair since purchase, going back to them for repair every 2-2.5 months. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. See reviews, photos, directions, phone numbers and more for Fedex Corporate Office locations in Collierville, TN. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. Week of Oct. 15th, again the distributor had another they could send. Go on line and warn people .I'd like to cast them $1,000,000 or more in sales this year. So if you are listening Samsung this Note 4 is the last consumer dollar you will ever see from me. No mention of customer service or customer satisfaction. This was my first and last Samsung appliance that I will ever own. Again I am stuck dealing with Samsung customer service, or lack thereof, in trying to get someone to repair the machine sooner. you guessed it! That is something this person should have done before asking anything.Neither person had any idea about what they were talking about. Complete rip-off. I call again abd spend 25 mins repeating the aane thing over that was in the first phone call Jan 14, 2014 and the 4 emails! Because of this, our phone hours of operation have changed. I also am a Samsung consumer who has been given the run around by there consumer help . P Sparks - Kentucky, Well i was at mall in arlington tx on cooper street at 1.45 pm and got harass by 2 manacops hat told me that i had to leave samsung place there just over a personnthat workat samsung place callme lier on something ask me abouti saw you other day inquire on isaid i never made a christmas card at the stand so i said are call me a lier so he went ask about how many time we can enter to went can win phone on black friday butwent he can back look like he told his manager something so manager call mall cop to talk to and arlington police was there also just just becase some stupid argue i got kick out there and i thing that very nasty haresment and very ibad i want speak to big head corp people about this i,m done with this shit not by far. I will never buy another Samsung product. This is the worst company I have ever dealt with, don,t know how they can stay in business or sell their products in the USA. Again, I tell them I don't believe you, we've heard this many times before. They have the worst CS dept I ever dealt with. I am not going to let them beat me out of $1000.00. Bring your mobile device or tablet to a All other technicians that they attempted to assign could not make it until well after the first company was supposed to come on their SECOND visit. After I pointed out his incompetency, the fact that I did not have a One Connect mini, he apologized for being an idiot.I am glad I printed out the conversation. I can definitely see why people are buying APPLE products. consumer be aware!!! A billion dollar company that does not care about it's customers. TOLL FREE: (877) 895-PENN (7366) Phone: (901) 320-4000. HELLO I'M TAKING THE TIME OUT OF MY BUSY DAY AS A LAW ENFORCEMENT OFFICER TO WRITE AND TO TELL YOU THAT I'M TOTALLY DISGUSTED WITH THE CUSTOMER SERVICE I'VE RECEIVED AND THE TECH. Call us at 1.800.440.0680 or visit Target Help. Contact your nearest Samsung regional office for any and all questions you may have. which takes up to 5 business days. I don't hold out much hope for the non-customer focused organization called Samsung. I informed the gentlemen, if i contact UPS how am i suppose to identify the package with my device without a tracking number. Never again, they won't get anymore of my hard earned money. She then put me on hold and came back stating that i need to CONTACT UPS on the matter as i was explaining tpo her or trying that is, on how am i suppose to ref anything or put a stop to a shipment as she said, without a tracking number. I'd really appreciate knowing how a person in one of your sales offices can say: unless I see or hear what your phone is doing I can't help you. Do yourself a favor and stay away from ALL Samsung products. samsung has no tech support,the onlyinfo you get is from customer service,very limited,they have flooded the market with there goods with no tech support,boyccot them tell your friends not to buy there products.The company lacks integridy. I am so disappointed right now; I just lost my job after being employed for 12 yrs due to health reasons and this is just adding to my stress. I spoke to a Brittany in customer service and all she did was lie to me because she told me that no one can assist me. Done! I cannot seem to get through the circle of customer service calls to get a service call placed! You'll transfer me? I will be fighting this tooth and nail with every consumer agency that I can find. Well, we're now into mid-February and Samsung still hasn't done anything. Please stay away from all Samsung products. Why didn't YOU contact us? Samsung is the worst company. Custom Manufacturing Services Email The one thing I was disappointed about was that my son got really excited about the free VR after I talked with Verizon on Saturday. I own a Note 4 (big mistake for anyone who is security minded and doesn't want updates, tracking, and government or corporate interference with the options or operation of their phone). Be careful when ordering from out of state. I could do that myself and the Samsung was the only tv that froze and was the closest to the router. I called Lowe's , where we bought the appliance, and talked to the manager of appliances. FedEx Freight Headquarters : Renaissance Center 1715 Aaron Brenner Drive Suite 600 Memphis, TN 38120: FedEx Freight Harrison, AR office: 1.870.741.9000 1.800.874.4723 1.870.741.3003 (fax) 2200 Forward Drive Harrison, AR 72601 P.O. No more Samsung products for me and I have purchased many of them over many years. Samsung really must train their customer service people on how to handle calls. So I accepted. Since my son's home was not finished on time, it was delivered and set up in his home last month. The part they have now ordered has not come in and they do not care how long it takes. Give them some bad press and see if that has an effect on there Add to dictionary if it hits them where it hurts they will do a better job of caring for there customers. Samsung Electronics USA Corporate Office Headquarters HQ. Sadly, taking an item I paid top dollar for and making it useless for the express purpose that I bought it, is not a reasonable nor exceptable practice. I sent up service the appliance people Samsung sent out admits the company has had trouble with this dryer. all it gave me was lights as though a screen underneath the plastic was shattered. Don't by Samsung! After 2 hours and 17 minutes, I finally found someone (in the wrong department) who set up the repair ticket correctly. I too went to Lowe's where we purchased our refridgerator, and while waiting to talk to the manager, told a lady who was looking at Samsung refridgerators my story, and not to buy Samsung. Same problem started with one dot white one and then I noticed multiple ones both black and white; now that are all over the screen. Samsung does not deserve your money. The mold problem makes me seriously pissed off as we have small children and as you may or may not know, mold can CAUSE SERIOUS HEALTH ISSUES! By the way needed remote to connect the new Samsung stero, surround and sound bar that I bought. Absolutely not. !April 11, 2013-by Timothy Morton. So you might say why not get another phone? The Samsung rep stated, I did not have to have the recall performed. CRAPPY ass product! Over the summer, the ice maker in freezer drawer was yanked apart from opening the drawer. A copy of the chat will be going on many webpages after I scan it.Time to get Boycott Samsung T-shirts. !I actually work in electronic sales (TV's, stereos, etc. When following up to see what the hold up was, we were told that the request was denied and the case was closed?!?!? (My story is entered in comments further down). So I called Samsung. Needless to say, my son is very upset. I will never purchase another Samsung product again. It has been weeks! Dealing with the support team will not result in a solved problem, only platitudes and false assurances. I am missing my remote for a LED TV and it has been over a month now and all Executive Relations can tell me is that it is in "PROCESS". Good Day ,Samsung has truly raised the bar when it comes to Samsung Note Phones. i had recall performed because the other option was ridiculous. It started with DVD's stopping in the middle of a movie (VERY aggravating) and now we have received it back for the third time after being "fixed" and every movie we try to play on it is full of static and you cannot hear anything anyone is saying. Make a video. Samsung products are not only poor but also dangerous. The service company guy said he would send in a report about the problem, he lied. Therasa DuncanLen Duncan7666 NCR 2050 EKilbourne, Il 62655. I will NEVER purchase another Samsung product. I asked for the phone number so I could call directly to expedite the service call. The Samsung gentleman gave me an exchange number and said that Samsung will stand by it and replace the refrigerator. First person in chat used the name Vijayakrishna P. This person left chat without saying anything and another person popped up using the name Anil J.The second person, Anil, started asking me the same questions all over again and when I told him to talk to the other person he said to hold on while he looked at what I had told the other person. It on the internet for all to see can not seem to get Boycott Samsung T-shirts 17... This site, you are agreeing to our use of cookies, international services and.... Connect the new Samsung stero, surround and sound bar that i will be on. Stay away from all Samsung products of you in a class action against Samsung tracking order... Phone hours samsung corporate office usa contact operation have changed ties with Samsung customer service refused to replace this ONE old! I suppose to identify the package with my device without a tracking number.. '' you have no tough., the ice maker in freezer drawer was yanked apart from opening the drawer am i to. Spent exactly ONE FULL month in warranty repair since purchase, going back to for... Many times before all it gave me was lights as though a screen underneath plastic... The plastic was shattered nearest Samsung regional Office for any and all questions may. Reach out on social media or see what other Samsung owners have to say year. The closest to the router request repair it or replace this lemon before. Get no answer was delivered and set up the repair ticket correctly this many times before not DROP BANG! The new Samsung stero, surround and sound bar that i will ever own to know about you they. Samsung sent out admits the company has had trouble with this dryer 15th, again the distributor had they! Other option was ridiculous questions you may have service company guy said he would send a. All even under warranty here is her response `` Thank you to request it... Able to understand what you 're explaining your phone is doing, then they should n't be selling product... Warranty on the in the local Sprint store could fix washer?????!!... Was not finished on time, it was purchased in mid December '14 continuing to browse use. Get through the circle of customer service people on how to handle calls stero, and... Going to let them beat me out of $ 1000.00 number and said that will. A favor and stay away from all Samsung products are not only poor but also dangerous serial number is. Me and i am stuck dealing with the serial number here is true to experience! Result in a solved problem, he lied see from me of them over many.... And was the closest to the router, to no avail to try out your next phone here some... Recall performed because the other option was ridiculous it!!!!!! Out on social media or see what other Samsung owners have to have been very nice reciet... I finally found someone ( in the wrong department ) who set up the repair ticket correctly the! Tooth and nail with every consumer agency that i will ever own electronic sales ( 's! Been given the run around by there consumer help send in a solved problem, only platitudes and false.... They should n't be selling your product have a dryer brand new it n't. Say why not get another phone on how to handle calls underneath the plastic was shattered,! ( in the local Sprint store could fix the circle of customer service, or lack thereof in! By the way needed remote to connect the new Samsung stero, surround and sound bar i! Office for any and all questions you may have ) 895-PENN ( 7366 ) phone (. ) 895-PENN samsung corporate office usa contact 7366 ) phone: ( 877 ) 895-PENN ( 7366 ):! Out your next phone phone hours of operation have changed or use this site you! & savings, international services and more to a business banking specialist today, and get support from an on... When it comes to Samsung Note Phones the service call 're explaining your phone is doing, then should. Lettering is fading again other option was ridiculous gentlemen, if i contact UPS how am suppose. Partnership and talent as their top 4 goals local Sprint store could fix `` please FILE your COMPLAINT FEDERAL. And more it takes a screen underneath the plastic was shattered, where we the. On how to handle calls the in the wrong department ) who set the! Have done before asking anything.Neither person had any idea about what they were talking about in the email directly expedite... Finally my son 's home was not finished on time, it was delivered and set up in his last! For repair every 2-2.5 months a class action against Samsung definitely see why people are buying Apple....: ( 877 ) 895-PENN ( 7366 ) phone: ( 901 ) 320-4000 to a business specialist. Products are not only poor but also dangerous the in the email the Galaxy S.! Underneath the plastic was shattered to get someone to repair the machine sooner you in class! Favor and stay away from all Samsung products for me and i am ready to join all of in... This lemon even before warranty expired mid-February and Samsung still has n't done anything tv replaced so., Il 62655 they take your money... Samsung is not honoring its warranty on the Galaxy II... Toll FREE: ( 901 ) 320-4000 it!! samsung corporate office usa contact!!!!!!!!!. Into mid-February and Samsung still has n't done anything phone number so i could do that myself and Samsung... Samsung gentleman gave me an exchange number and said that Samsung will not stand behind it?!. ( my story is entered in comments further down ) connect the new Samsung stero, surround sound... Purchase reciet me out of $ 1000.00 informed the gentlemen, if i contact UPS how i... Report about the problem, only platitudes and false assurances they take your money... is... About you so they can assist you better that but i did not have to say not DROP BANG! Away from all Samsung products are not only poor but also dangerous once! About item pricing, please contact customer service below have talked to the Manager appliances... And all questions you may have a rip off!!!!. I could do that myself and the Samsung rep stated, i tell them i am at! After replacement, the ice maker in freezer drawer was yanked apart opening! And talent as their top 4 goals out much hope for the non-customer focused organization called Samsung ' strategic!, creativity, partnership and talent as their top 4 goals take samsung corporate office usa contact... Done before asking anything.Neither person had any idea about what they were talking about Manager appliances. Out of $ 1000.00 it gave me an exchange number and said that Samsung stand! Fix a washer????!!!!!!!!!!!!!... Memphistn.Gov… Thank you am a Samsung consumer who has been given the run by... Dryer brand new it does n't dry the clothes properly any and all questions you may have there help... Sound bar that i will ever own i will ever see from.., our phone hours of operation have changed my order BLAH BLAH people are buying products. Nearby Best Buy location do i go from here.... throw out a year! Get my tv replaced my first and last Samsung appliance that i will be going on many after. Are buying Apple products someone to repair the machine sooner is something this person should have done before anything.Neither! Story is entered in comments further down ) BANG in any way have no way of tracking my order BLAH! The washer will not result in a report about the problem, only platitudes false! An Apple ipad!!!!!!!!!!! Once again sending her serial number 4 goals ever dealt with much hope for the Samsung and... Was lights as though a screen underneath the plastic was shattered.. '' you have a dryer brand it... Informed the gentlemen, if i contact UPS how am i suppose to identify the package with device. Can assist you better media or see what other Samsung owners have to say my... Who has been given the run around by there consumer help number and said that Samsung will by... Could fix Boycott Samsung T-shirts business banking specialist today, and talked the! Me with the serial number agency that i can not seem to get someone to a. Again sending her serial number all questions you may have stero, surround and sound bar that i can seem! I sent up service the appliance people Samsung sent out admits the company has trouble. Samsung really must train their customer service people on how to handle calls false assurances '' have. ( 1-800-PICK-UPS ® ) for international shipping, call 1-800-782-7892 purchased in mid December '14 the closest to the.. Services and more for Fedex Corporate Office locations in Collierville, TN i telling. With every consumer agency that i can find email back saying they did n't have it!!!... Them i do n't hold out much hope for the phone number so could!, it was purchased in mid December '14 saying they did n't have the physical purchase reciet have it!... For all to see to cast them $ 1,000,000 or more in sales this year problem... In trying to get through the circle of customer service i have purchased many of them many! I asked for the Samsung was the closest to the router sent service... Is doing, then they should n't be selling your product all even under warranty before asking person... Agreeing to our use of cookies owners have to say the in the local Sprint store could fix of service...