Yes, you'll receive push notifications for free. I don't have a Hong Kong phone number or I want to register with an overseas number. 2. Why can’t I see an HSBC Premier account option on the product selection page in the application? For your account eStatement/eAdvice, only the first 6 digits of your account number will be shown. FPS (Faster Payment System) allows you to make instant local payments to individuals and merchants in HKD and RMB for free, 24/7. If I chose 'Don't allow' when asked whether I wanted to set up Face ID for the HSBC HK Mobile Banking app, can I enable it later? If you're registered for online banking with us in another country/region, you can log on to your HSBC Mobile Banking app and check if mobile banking is available for that country/region using the country/region selector. What should I do if I’d like to open an investment account as well? If you have any questions about this, please visit any of our branches. First, please make sure you have entered the correct mobile phone number. Banking with HSBC is easy at home, in the office or on the go. Can I use this service? If you apply a filter on the orders, you will be able to select up to 10 calendar days at once. Instructions received via Messages will not be processed. It will replace your Security Device so you don't need to carry additional devices with you to access our full range of online banking services. Always log off properly when your'e done. Step 2 - Click on "My banking" tab from the top navigation pane. What accounts can I access in the HSBC HK Mobile Banking app? You'll need your Mobile Security Key or Security Device to make these transfers. You manage the transfer limits of accounts in 'My payees' or remove them from your list in online banking. This means you don't need to delete them. Can I still log on to mobile banking with my Mobile Security Key if my fingerprint is not recognised? How will I know if my account opening was successful? Why are the stock price quotes different before and after I log on? The Cash Payout Scheme is proposed by the Hong Kong government to provide financial assistance to Hong Kong residents in the face of the current COVID-19 pandemic. You can switch your Mobile Security Key from an old device to a new one if it hasn't been deactivated on your old device yet. How do I sell my existing stocks on the HSBC HK Mobile Banking app? Don't enable any blue light filter apps to run when you're using the HSBC HK Mobile Banking app as they may interfere with our security measures which are designed to protect your banking information. Yes, you need to use your Mobile Security Key to log on to mobile banking on a device that has an activated Mobile Security Key. Why am I seeing these error messages when registering? You'll see a confirmation message when you finish the account opening process. You can disable Touch ID in 'Settings' by going to 'Profile' and choosing 'Security' after logging on to the HSBC HK Mobile Banking app. For more details please read our Cookie Policy. How do I switch my Mobile Security Key to a new device? You can go to 'Profile', choose 'Security' and use your Mobile Security Key to enable or disable Touch ID any time. For local transfers under HKD10,000 a day, you can use FPS in the HSBC HK Mobile Banking app. You can disable Face ID in “Security” under "Profile" menu 'Settings' after logging on to the HSBC HK Mobile Banking app. For orders with "pending capture" status, customers must check whether such orders have been successfully captured by the Bank with a "pending dealing" status or rejected due to insufficient funds or other reasons before market open on the next business day. 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