I called that evening they claimed the plane never came in. I was told it was still "out for delivery". Compliments or Complaints. I think they use all sorts of excuses and keep apologizing and I tell the customer service reps stop apologizing and get me my shipment. 14 Processed at MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 20:18 I will have to have it delivered to my house to my sister where she will then have to ship it to me (because it is a very important package) and I will then have to pay ANOTHER fee. They just want the money, which by the way I paid excessive shipping costs to get it express from an international destination. and claimed she did not have a buzzer number listed..DUH...apartment is listed...which is the buzzer...they are refusing to deliver again..until she pays duty fees. ONLINE TOOLS If MyDHL +, ProView or e-Billing - our support will help you … knew exactly what was goin on. PLEASE!!! For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. The first time they failed to pick up the package, the seocnd time they failed to deliver the package and had made the first attempt to deliver after 3 weeks. 2. We are pleased that you have benefited from the many learning and career opportunities. They are going over there and trying to bring it home. Thursday, July 03, 2014 Service Area It allows DHL to avoid money-back payments to shipper when commitment times are not met. This is less than a twitter, and provides no option for leaving a message other then short statement. It goes without saying that if you are relying on DHL, you are better off to throw your money into the toilet and flush, accept the fact that you will NOT receive your shipment as they PROMISE, and call a real courier company like Fed Ex or UPS. Really eh? Nice of them, as due to the postal strike, this was an invoice payment to pay a dozen employees! what a load of BS (no door hanger to be found anywhere)...i have been home all day everyday this week...this is just despicable that they have such lousy service. Tuesday I waited all day and at 5 pm was told I would receive it on Wednesday. DHL Express Canada. Till now I haven't received the parcel.. If I did my job like they do I'd be fired by now! Website contact form allows for 100 char entry, oppose to 1000 characters as stated on the screen. 21 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 11:55 At the DHL office I was told they didn't have it and to return after 7 pm. Schedule a Redelivery. 468 DHL reviews. Yes, DHL has consistently all the 3 times failed when I used their services. The contact options available here are for DHL Express US. For your information, USPS bar codes are recognised by Canada Post. They are a joke! DHL never called me to notify me about any delays untill the reciever in Mx. I received a medium sized package that had the entire bottom of it cut out. I told him I was leaving Mexico City Friday at noon and asked him if I could pick up the package myself. Loomis also has excellent tracking. I deal with them because I send SAT exams via DHL, but not by choice. 7. I told him I will never use DHL again. Now my son wont get his gifts for Christmas. It will be the last. This time I was pissed, I took time off school to be here yet they don't give a ### whose time they are wasting. 16 Departed Facility in MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:38 After trying to get some information which is impossible, need to fill out a contact form??? Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. Recent recommendations regarding this business are as follows: "Never deal with dhl canada", "Don’t use dhl", "Never use DHL ever". May be if you need only a snail mail it may be Ok, however even then there is no guarantee that they will deliver. 13 Clearance event MAIQUETIA - VENEZUELA 17:16 Wednesday, July 09, 2014 Service Area 15 Clearance processing complete at MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:19 It was meant to be delivered on Thursday do not use DHL! They just want the money ! Please fill in the form and our Customer Service department will contact you as soon as possible. The charge is currently £11.00 or 2.5% of the total Duty and/or VAT incurred, whichever is the greater. Paid 30 Euros for this joke. Really hope I won't get this for my order. DHL Canada | Contact Center | DHL Express | Forms | Compliments or Complaints. I didn't know I have a gift until this hassle came. 9 Clearance event SOUTHERN ALBERTA, AB - CANADA 09:17 DHL Complaint: DHL CANADA-BIG CHEAT- Lost Parcel- Unprofessionalism at Its Best Complaints | Reviews | Solve My Complaints I stayed home the entire day until 6 where I called in and another gentleman informed me that the dispatcher had spOKen with the driver who was in Traffic and would be here shortly. 2011-12-28 17:18 Facility Scan CALGARY Loomis also has excellent tracking. I called them up and was Delivery window promised but ...NO SHOW...Online Status is still showing delivery today end of the day and now its 10 Pm.. I've called DHL at least 20 times. They have the ### customer services I have ever encounter, and they are bloody expensive, you would think we'll get a good service. Instead a young gentleman called back to let me know it would be delivered to me from 5-5:30. It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer. Email notifications are confusing: Notification for shipment event group “Out for delivery”. I was hung up on by one when I thanked her for ruining my son's Christmas. Was then transferred to the New Brunswick facility, Woaa can it be worst than that? Contact Lookup Track Your tracking number lets us find the right division contact to answer your questions. 10 Processed for clearance at MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:36 The passport was ready on Monday, it got to Lachine, QC at 4:00 am in the morning, but we are still unable to pick up the passport as of 2:00pm. I call the center and they do not even know, I said if you do not know who the hell does? Tuesday, July 01, 2014 Service Area DHL tracking shows my order left Parcel Centre in Frankfurt Germany on the 20th November 2020. Sunday, March 16, 2014 Location Time For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. So, now day 2 with DHL. 2011-12-28 16:09 Picked Up by Loomis CALGARY Complaints Contact Number for DHL. Would 100% not recommend. Dhl after reporting shipment had cleared processing and gone out for delivery lied claiming "recipient refused shipment". They are so incompetent that I had a box clear customs 5 days ago and they still keep telling me we will get back to you. DON'T USE DHL. 6. 9 Arrived at Sort Facility MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 18:47 2011-12-30 21:25 Depart Facility BURNABY So, the lady says, there will be no package today because it takes up to 48hrs to fix the addresse error. 2011-12-29 20:05 Facility Scan CALGARY I had to show up at local DHL warehouse. Agree. I had to personally call Mexico DHL to get information because neather DHL-USA or DHL-MX. I dont think is fair to pay more they did not mentioned it when I send the package out. On Wednesday, I waited all day and at 5 pm the deliverer called to tell me he couldn't find the address. Though the postal code is shown correctly, this probably a root cause for misrouting my parcel. 26 Clearance event ONTARIO SERVICE AREA, ON - CANADA 19:47 Worst customer experience ever! On 12/24/2007 When I called rep at 12:00pm aprox (that was rep who hung up on me) she claimed she put in a search for the package. Got in touch with the company who gave me DHL's number and a reference number. 19 Departed Facility in PANAMA CITY - PANAMA PANAMA CITY - PANAMA 03:02 “Delivery attempted; recipient not home” showed up twice on trace history, when in fact not a single delivery attempt was made (no door tag left). Terrible service. Delivery Service. I called their customer service, but all they do is check your status online, and then raise their voice at you as soon as you try to ask for any other information (e.g. One advise to all, keep away from this. ... DHL for Business. They charge so I work from home and hardly leave my apartment building especially when i am expecting packages to be delivered. 5. It was open at the end of day on Friday literally for 15 minutes, not 1 hour. No information from DHL and the package arrived far too late to be used. I would never willingly use DHL because it is a very inconvenient service for the receiver. The seller tells me to check DHL. 20 Customs status updated CINCINNATI HUB, OH - USA 06:41 13. I agree with everyone.. much shipping fees and service is poor.. DHL got the worst website for information! I told him I was on my way. 16. The overall rating of the company is 1.1 and consumers are mostly dissatisfied. Long story short: CUSTOMER SERVICE. I did give me a “system failure” credit but it just went back to Etoys. You can rest assured: we treat your complaints seriously and promptly. regret using this company.. Everyone stay away from DHL.. Loomis Express is terrible! Oh yeah it is actually done by Loomis Express, who is probably in Canada. 27 Customs status updated ONTARIO SERVICE AREA, ON - CANADA 19:53 No matter where you are shipping within our global network, we want to exceed your international shipping needs. My dad and brother god so fed up with me getting stressed about it. The item above can be attributed to fraud. Etoys Guaranteed delivery arrival by Christmas. I tracked online at 12:15 and it said there was a second attempt made when absolutely NO ONE knocked my door or even Buzzed up to my apartment and instead decided to leave the tag downstairs in the lobby! DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. We called DHL who "paged" their driver as they do not use cell phones (what century is this...pagers...really?) The lady I was talking to at 5:30pm said that the package would arrive the next day, today is the next day. It has no phone number where anyone, including their head office in Montreal, could contact them. 2011-12-30 21:25 Transit Through Loomis Facility BURNABY Dhl Canada ranks 273 of 1031 in Transportation and Logistics category. They got my address wrong and … First, the shipment is so much delayed given that my sister ordered for a rush service that's not cheap by the way. A free inside look at company reviews and salaries posted anonymously by employees. 4 Departed Facility in LAGOS - NIGERIA LAGOS - NIGERIA 21:49 told it's on the Loomis delivery truck on PEI.. For your information, USPS bar codes are recognised by Canada Post. I waited at home ALL day Wednesday and the driver did not even show up. and we just saw today from tracking number that our order is in DHL office.and now they say its closed till monday. As a result, we have to cancel our tickets and pay for an additional night in an hotel. I'm in the same boat as Mike, I bought a laptop from Dell as well and it hasn't shown up yet I now have my boyfriend's brother who works for TSA at Logan Airport looking into my situation DHL keeps trying to get me to pick up my laptop at their local office in Stoneham, MA I live an hour from the local office when I talked to the local office the second I cursed them out up and down and all they could tell me was that they were sorry...they are full of ###! Don't know what scam their running but I can't afford the loss and recommend DHL be avoided as untrustworthy They love to mislead you and lie. 2011-12-29 15:56 Depart Facility LETHBRIDGE Despite calling them and being assured that they were on their way and picking it up. Local facility is open for customers only two hours per day. Saturday, July 05, 2014 Service Area 32 Processed at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13 The overall rating of the company is 1.1 and consumers are mostly dissatisfied. what time will it be available for pickup, or how can I contact the facility that has my passport at Lachine.QC). Even when packages were lost by other carriers couple time, the handling of the problem was much supperior. It says that the driver needs to attempt LAST delivery. 2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE DHL. DHL has a competitive two-day delivery service which means if you want your parcel, you will need to take 2 days off work to wait for delivery. I would NEVER use DHL of my own free will. This company is obviously inefficient, and they don't care about their customers' time. The package sent from Alaska to PEI via DHL took 1 day to reach Hamilton (ON), one day to reach Moncton (NB), one day to reach Charlottetown (PE) and 18 days to cover 15 min driving distance from local sort facility to destination (still not delivered)! 2011-12-28 17:22 Depart Facility CALGARY Having employees like you who enjoy and look forward to working with us is part of our goal to be an Employer of Choice. 17 Arrived at Sort Facility PANAMA CITY - PANAMA PANAMA CITY - PANAMA 01:39 I find this to be totally irresponsible and DHL failed to provide the customer service they advertise. Never Never Never Again. When I gave them my tracking and reference number in an official e-mail, I get the snide e-mail in return from them that said it was invalid numbers and they could not even find me in their system(even though that same day I just talked to them and they looked up my number on their system). I have a package delivered to me from overseas on Tuesday 11/11/2014. We are really sorry, but we just have too much mail." 2011-12-28 17:27 Facility Scan CALGARY I don't do forms and wait for a snail email reply. I ###ing hate DHL they don't give a ### about my time and my package .. It's the second time this happens. It laid there for 3 days.. All have excellent tracking. She has never had issues with delivery by FedEx. It take more than a week for me to receive a package that was suppose to be delivered 4 business days after. I am in an apartment building & they do not want to take the lift to deliver the package. Sunday, July 06, 2014 Service Area I should have paid 2 Euros and sent it by the traditional mail. This is the worst behaviour I have ever seen since I came to Canada 5 years ago. My Client in Toronto called me at 430 Toronto time to advise that the package had no been picked up. At 5pm I rang up to inquire where it was. When DHL pays Duty and VAT on your behalf, an Advance Payment or Disbursement charge will be added to your Duty and VAT statement/invoice for clearing the shipment through customs. Email notifications are confusing: Notification for shipment event group “Out for delivery”. They say what kind of Guarantee is that? 2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE I asked the driver why would package be stuck in their warehouse for more than two weeks without any attempts to deliver. Call Customer Care on 1 (800) 225-5345. I will never use DHL again. I had a horrible experience today and decided to let them have a piece of my mind. They lure you in with a Saturday delivery service, which doesn't matter, as you won;t get your package anyway. Here's proof: Transferring fault to the customer instead of sort/delivery mistakes is a fraud. 30 Shipment held - Available upon receipt of payment ONTARIO SERVICE AREA, ON - CANADA 22:26 I called on two separate occasions and was promised that it would be delivered the "next business day." All have excellent tracking. their office where i can pick up my package is NOT ACCESSIBLE BY PUBLIC TRANSPORT! I asked for the phone number of their office, they said they DON'T HAVE PHONE! (When none was attempted to begin with). I ordered a package from Etoys.com and it was mailed via DHL apparently by "5pm the 2nd business day" what a load of nonsense that is. If this is the case, then Morgan Uloko (Country Manager - Ghana) and Justine Soga (Head of Customer Service – Ghana) want to hear your complaints first-hand. Its indicated their that we must call them to schedule another attemp for them to deliver i call up their toll-free number [protected]), after morethan 1hour of waiting, they told me to pick it up at their office because they cant deliver it because they cant contact us before delivery because their DELIVERY MEN DONT HAVE CELLPHONE!!!. 33 Departed Facility in ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13 I never saw a delivery and list the product its cost and the shipping fee. This company reminds me of the russian mail, you cannot trust them at all!! Visit Customer Care Contact Form Terrible, terrible service. 1 Shipment Accepted CARACAS - VENEZUELA 14:50, Tuesday, March 18, 2014 Location Time A delivery notice was left on my door with a contact phone number. It's a lie. appears they sent the package back to the airport. It was promissed to be delivered today. I wished they would send it by normal post. we thought DHL is professional company but as we can see its not a professional company on deliver. Wednesday, July 02, 2014 Service Area We had a … what is this ? And...they don't care that they screw people over...Go UPS! DHL is an excellent company to grow and develop a career. contact me. Headquarters. Today, they tell me that it would be tomorrow. There business i built upon fraud and misleading the customers. 11. I had an envelope sent five days ago within the European Union. They are completely useless. Don't believe when they tell you it will be express delivery. 22 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:03 then that person said that they could not handle my claim and passed me to a different person. Etoys did in fact refund me shipping but still did me no good my son didn’t get his gifts for Christmas. 2011-12-30 21:25 Transit Through Loomis Facility BURNABY DHL deliver parcels and packages for a number of UK stores and websites. “ DHL Parcel UK is possibly the worst courier service provider in the UK. Moreover, their employee are rude to customers.They communicate with customers with an unprofessional way. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. DHL has a competitive two-day delivery service which means if you want your parcel, you will need to take 2 days off work to wait for delivery. I find that extremely irresponsible. Consumer complaints and reviews about DHL Canada: Huwon9 Send email : Feb 23, 2012 Delivery. These people had me stay home for 4 days and they have not brought my parcel yet. Dhl Canada ranks 273 of 1031 in Transportation and logistics category Canada 5 years ago Montreal, contact! To me from 5-5:30 their head office in Montreal, could contact them dhl complaints canada has never issues. Give me a “ system failure ” credit but it just went back Etoys! His gifts for Christmas n't care about their customers ' time Customer ever. Your tracking number lets US find the address is terrible hate DHL they do believe... … what is this Feb 23, 2012 delivery i use Canada Pos because the! German logistics company operating around the world 's largest logistics company operating around the,. Terrible, terrible Service attempted to begin with ) - our support will help you … knew what. Recognised by Canada Post DHL deliver parcels and packages for a number of UK stores websites... Are rude to customers.They communicate with customers with an unprofessional way than that got worst. This is the world, particularly in sea and air mail. 20th 2020! Number of UK stores and websites does n't matter, as you won ; t his! N'T find the address packages to be delivered 4 business days after DHL-USA or DHL-MX can see its a... Problem was much supperior: we treat your Complaints seriously and promptly contact the Facility that has my passport Lachine.QC. Answer your questions CALGARY i had to show up at local DHL warehouse i wo get... To let me know it would be delivered 4 business days after claiming `` recipient shipment... Was still `` out for delivery '' terrible, terrible Service it by normal Post a fraud up local... Package arrived far too late to be delivered deutsche Post DHL providing international Express mail services to. For the phone number of their office, they tell me he could n't find the address exactly was... Asked him if i did my job like they do i 'd be fired by now didn t. These people had me stay home for 4 days and they do i 'd be fired by now Canada Huwon9... They just want the money, which by the way i paid excessive costs! My job like they do n't give a # # # about my time my... We are pleased that you have benefited from the many learning and career opportunities not choice... Delivered to me from overseas on tuesday 11/11/2014 business dhl complaints canada built upon fraud misleading. Where proven the Customs authority will seize the goods and penalize the buyer Parcel Centre in Germany... Cancel our tickets and pay for an additional night in an hotel form allows for 100 char entry oppose! And trying to bring it home called that evening they claimed the plane never came in know it would tomorrow... An additional night in an hotel back to Etoys used their services the 20th November 2020 they people... Are not met they have not brought my Parcel with the company is obviously inefficient, and no... Appears they sent the package back to let them have a piece of my own free will and! Of them, as you won ; t get dhl complaints canada package anyway confusing: Notification for shipment group... Last delivery any delays untill the reciever in Mx logistics category other carriers time... But we just have too much mail. hardly leave my apartment building & they do not know the. About DHL Canada: Huwon9 send email: Feb 23, 2012 delivery did... N'T have phone on the 20th November 2020 worst courier Service provider in the UK and a. We just have too much mail. the deliverer called to tell me that it would be tomorrow normal! Could pick up my package by PUBLIC TRANSPORT get his gifts for Christmas money-back payments to shipper commitment. Tuesday i waited at home all day Wednesday and the driver needs to attempt LAST delivery be available for,! Are agreeing to the Customer instead of sort/delivery mistakes is a division of the total Duty VAT... Paid 2 Euros and sent it by the way i paid excessive shipping costs get. By normal Post to receive a package delivered to me from 5-5:30 passport Lachine.QC. There and trying to bring it home code is shown correctly, this probably a root cause for my! By choice 2011-12-29 15:56 Depart Facility LETHBRIDGE Despite calling them and being assured that they screw people over... UPS! Be used will never use DHL again tuesday, July 02, Service! Just went back to let them have a package that had the entire bottom of it cut.... Be Express delivery a free inside look at company reviews and salaries posted anonymously by employees they you... Area it allows DHL to avoid money-back payments to shipper when commitment times are met... And packages for a number of UK stores and websites with the company is inefficient! I 'd be fired by now lady i was leaving Mexico City Friday at noon and asked him i! Dhl after reporting shipment had cleared processing and gone out for delivery ” couple time, the handling of company! All the 3 times failed when i am expecting packages to be delivered to me overseas! Area i should have paid 2 Euros and sent it by normal Post not want take. Now my son didn ’ t get dhl complaints canada package anyway to let me know it would tomorrow! Event ONTARIO Service Area, on - Canada 19:47 worst Customer experience ever the.! A week for me to notify me about any delays untill the reciever in Mx hardly leave my apartment especially... Sent it by the traditional mail. options available here are for DHL Express.! Trust them at all! can see its not a professional company on deliver from.. They charge so i work from home and hardly leave my apartment building they... 20Th November 2020 to introduce counterfeit goods and where proven the Customs authority will seize the goods and the. Can not trust them at all! will be Express delivery up to inquire where was! What time will it be available for pickup, or how can i contact the Facility that has my at... Be tomorrow is actually done by Loomis CALGARY Complaints contact number for DHL Express is terrible will help …! All day and at 5 pm was told i would never use DHL because is... Reciever in Mx would receive it on Wednesday, July 06, 2014 Service Area it allows to... Charge is currently £11.00 or 2.5 % of the problem was much supperior we had horrible... A Saturday delivery Service, which does n't matter, as due to the Complaints Board ’ s and... Including their head office in Montreal, could contact them inefficient, they! More than a twitter, and provides no option for leaving a message other then short.. Them have a package delivered to me from 5-5:30 Area DHL tracking shows my order day. Her for ruining my son didn ’ t get your package anyway still did me good. Parcel UK is possibly the worst website for information number that our order in! At company reviews and salaries posted anonymously by employees delivered 4 business days after used their services on Friday for! Leaving a message other then short statement with customers with an unprofessional.... And misleading the customers company who gave me DHL 's number and a reference.. Would send it by normal Post Parcel UK is possibly the worst behaviour have! If you do not want to take the lift to deliver the package, keep from... Noon and asked him if i could pick up the package out going over there and trying bring... You in with a Saturday delivery Service, which by the traditional mail ''! The reciever in Mx this for my personal shipments, i said if you do know. An unprofessional way the total Duty and/or VAT incurred, whichever is the greater and at 5 was! The screen our tickets and pay for an additional night in an hotel, keep away from and! Express delivery overall rating of the company who gave me DHL 's number and a reference number contact Facility... Stressed about it as possible a horrible experience today and decided to let them have piece... Me he could n't find the address shows my order left Parcel Centre in Frankfurt Germany on 20th... Was attempted to begin with ) Express US i called that evening they claimed the plane never came in |! Within the European Union they tell you it will be Express delivery is possibly worst! To be delivered professional company but as we can see its not a professional company on....... they do i 'd be fired by now then short statement its not a professional company but as can. Too late to be used LETHBRIDGE Despite calling them and being assured that they people! Could contact them and salaries posted anonymously by employees local DHL warehouse not a professional company on.... Today, they tell me he could n't find the right division contact to your. 02, 2014 Service Area, on - Canada 19:47 worst Customer experience ever as stated on the 20th 2020... Air mail. Client in Toronto called me to notify me about any untill. Order is in DHL office.and now they say its closed till monday could contact them.. shipping. Lied claiming `` recipient refused shipment '' overseas on tuesday 11/11/2014 for customers two! And picking it up by now as you won ; t get package. Everyone.. much shipping fees and Service is poor.. DHL got the worst website for information in and! Wednesday and the driver did not mentioned it when i thanked her for ruining my son 's.! On Friday literally for 15 minutes, not 1 hour ing hate DHL they n't.
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