\u00a9 2023 wikiHow, Inc. All rights reserved. Hold on a sec. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Listen to the whole question. Listening to how other people in your company answer the phone and the level of formality that they use. If it is ok with you, I am going to put you on hold for a moment. Today Ive taken this first lesson. Ask questions like, "The timeline seems to be a stumbling block for us. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Really im amused to read these important Articles, to be Honest everyday i have to practice with my English speaking partner. Every your lesson gives steps to confidence. Links to Confident English Lessons from this Video: 1. Thanks to all authors for creating a page that has been read 59,276 times. As an extension of the point above, you can't just disregard your prospect's decision. Connect with others, with spontaneous photos and videos, and random live-streaming. We have been a customer of for 7 years. This will make your responses more effective among prospects and keep you all on good terms, no matter the outcome. Please share your comment. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Otherwise, you might have to deal with a potential misunderstanding. Rather than rushing to respond, taking the time to understand what they mean can improve the quality of your response. Thank you so much for your comment. Thanks for calling - I have another phone call so I will need to let you go. Thank you very much for this wonderful lesson. This question gets your prospect to reiterate their goals and forces them to tell you why your product is a good fit for them, instead of making them listen to you talk about it. What's your prospect's Plan B? This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. ", "I appreciate that. Pause for a few seconds, actively listen to all parts of the question and think about the best way to answer. (Note: Sec is short for second and is another way to say Hold on a moment.). ", Alternatively, change the subject. I like the phrase Im sorry, do you mean to say. "In all my years of selling, nobody's ever said no," says Tyre. As mentioned earlier, while considering any objection responses, keep the importance of empathy in mind no matter what your prospect says to you, you don't really know for certain what they are personally going through or what the company they work for is going through. Use a relevant case study to make your prospect think twice about holding off on the deal. You can respond with a text or remind yourself to return the call. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Sales objections related to timing can be difficult to overcome. Thanks for calling I have another phone call so I will need to let you go. Never send pictures of yourself to someone you don't know. Thanks for calling and have a great day. 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